Privacy Policy

We at VRHK International Courier Service care about how your personal information is used and shared, and we take your privacy seriously. Please read the following to learn more about our Privacy Policy. By visiting or using the Website or Services in any manner, you acknowledge that you accept the practices and policies outlined in this Privacy Policy, and you hereby consent that we will collect, use, and share your information in the following ways –

1. WHAT DOES THIS PRIVACY POLICY COVER?

This Privacy Policy covers our treatment of personally identifiable information ("Personal Information") that we gather when you are accessing or using our Website. This policy does not apply to the practices of companies that we do not own or control, or to individuals that we do not employ or manage.

2. WHAT INFORMATION DOES VRHK COLLECT?

We gather various types of Personal Information from our users, as explained more fully below. We may use this Personal Information to personalize and improve our services, to allow our users to set up a user account and profile, to contact users, to fulfill your requests for certain products and services, to analyze how users utilize the Website, and as otherwise set forth in this Privacy Policy. We also collect your contact information such as email id, mobile number and shipment images in our mobile app for overall functionality and fulfilling our service commitments. We may share certain types of Personal Information with third parties (described in this Section and in Section 7 below). We collect the following types of information:

3. INFORMATION YOU PROVIDE TO US:

We receive and store any information you knowingly provide to us. For example, we collect Personal Information such as your name, e-mail address, mobile number etc. If you provide your third-party account credentials to us, you understand some content and/or information in those accounts (“Third Party Account Information”) may be transmitted into your account with us if you authorize such transmissions, and that Third Party Account Information transmitted to our Website is covered by this Privacy Policy. We may anonymize your Personal Information so that you cannot be individually identified, and provide that information to our partners.

4. INFORMATION COLLECTED AUTOMATICALLY:

Whenever you interact with our Website, we automatically receive and record information on our server logs from your browser including your IP address, "cookie" information, and the page you requested. "Cookies" are identifiers we transfer to your computer or mobile device that allow us to recognize your browser or mobile device and tell us how and when pages in our Website are visited and by how many people. You may be able to change the preferences on your browser or mobile device to prevent or limit your computer or device’s acceptance of cookies, but this may prevent you from taking advantage of some of our Website’s features. As a result, we do not honor the do not track feature on your browser. Our advertising partners, which may include advertisers, advertising agencies, and ad networks, may also transmit cookies to your computer or device, when you view or interact with one of their ads that appear on the Website. Also, if you click on a link to a third party website, such third party may also transmit cookies to you. This Privacy Policy does not cover the use of cookies by any third parties.

When we collect usage information (such as the numbers and frequency of visitors to the Website), we only use this data in aggregate form, and not in a manner that would identify you personally. For example, this aggregate data tells us how often users use parts of the Website, so that we can make the Website appealing to as many users as possible. We may also provide this aggregate information to our partners; our partners may use such information to understand how often and in what ways people use our Website, so that they, too, can provide you with an optimal experience. We never disclose aggregate information to a partner in a manner that would identify you personally

5. E-MAIL AND OTHER COMMUNICATIONS:

We may contact you, by email, whatsapp or other means; for example, we may send you promotional offers on behalf of other businesses, or communicate with you about your use of the Website. Also, we may receive a confirmation when you open an email from us. This confirmation helps us make emails more interesting and improve our service. If you do not want to receive email or other mail from us, please indicate your preference by contacting us at edp@vrhkonline.com or by clicking the "unsubscribe" link in an email we send to you. Please note that if you do not want to receive legal notices from us, those legal notices will still govern your use of the Website, and you are responsible for reviewing such legal notices for changes.

6. E-MAIL ADDRESSES AND INFORMATION PROVIDED TO US BY OTHER USERS:

In some cases, your email address and other Personal Information may be provided to us by other users of the Website or Services (for example, when another user sends a shipment to a recipient). Our collection, use, and sharing of your Personal Information will be governed by the same practices and policies outlined this Privacy Policy, whether provided to us directly by you or by another user of the Website or Services.

7. WILL VRHK SHARE ANY OF THE PERSONAL INFORMATION IT RECEIVES?

We neither rent nor sell your Personal Information in personally identifiable form to anyone. We share your Personal Information in personally identifiable form with third parties as described below.

• Agents: Our network is handled by many of our franchisee agents and we may share your information with them to provide products or services to you. For example, in order to reach out to customers and resolve their complaints and provide them with better service, we may provide your contact details to VRHK designated Agents. Unless we tell you differently, our agents do not have any right to use the Personal Information we share with them beyond what is necessary to assist us.
• Business Transfers: We may choose to buy or sell assets. In these types of transactions, customer information is typically one of the business assets that would be transferred. Also, if we (or substantially all of our assets) are acquired, or if we go out of business, enter bankruptcy, or go through some other change of control, Personal Information would be one of the assets transferred to or acquired by a third party.
• Protection of VRHK and Others: We reserve the right to access, read, preserve, and disclose any information that we reasonably believe is necessary to comply with law or court order; enforce or apply our conditions of use and other agreements; or protect the rights, property, or safety of VRHK, our employees, our users, or others. This includes exchanging information with other companies and organizations for fraud protection and credit risk reduction.
• With Your Consent: Except as set forth above, you will be notified when your Personal Information may be shared with third parties in personally identifiable form, and will be able to prevent the sharing of this information.
8. IS PERSONAL INFORMATION ABOUT ME SECURE?

We follow reasonable data security practices to protect the confidentiality and security of your account and the Personal Information you provide to us.We believe the measures we have implemented reduce the likelihood of a security breach to a level appropriate to the type of data involved. However, we cannot guarantee complete security. Unauthorized entry or use, hardware or software failure, and other factors, may compromise the security of user information at any time.

The Website may contain links to other sites. We are not responsible for the privacy policies and/or practices on other sites. When following a link to another site you should read that site's privacy policy.

9. CHANGES TO THIS PRIVACY POLICY

We may amend this Privacy Policy from time to time. Use of information we collect now is subject to the Privacy Policy in effect at the time such information is used. If we make changes in the way we use Personal Information, we will notify you by posting an announcement on our Website, updating the Effective Date of this Privacy Policy, or sending you an email. You are bound by any changes to the Privacy Policy when you use the Website after such changes have been first posted.

10. QUESTIONS OR CONCERNS

If you have any questions or concerns regarding our privacy policies, please send us a detailed message at edp@vrhkonline.com. We will make every effort to resolve your concerns.